At CbyMail.ca, we strive to ensure our customers are satisfied with their purchases. However, if you need to return an item, please review our refund and returns policy below.

1. Eligibility for Returns

  • Returns must be requested within 15 days of the purchase date.
  • Items must be unused, unopened, and in their original packaging to qualify for a return.
  • Due to health and safety regulations, certain candy products may be non-returnable—please contact us for details.

2. Canadian-Only Return Policy

CbyMail.ca exclusively serves customers within Canada. We are unable to process returns or refunds for orders placed outside of Canada.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact [email protected] with your order details and reason for return.
  2. Our team will provide instructions on returning the item(s).
  3. Once received and inspected, we will process your refund or exchange.

4. Refunds

  • Approved refunds will be issued to the original payment method used for purchase.
  • Please allow 5–10 business days for refunds to reflect in your account.
  • Shipping costs are non-refundable unless the return is due to a mistake on our end.

5. Exchanges

If you received a damaged or incorrect item, we will gladly offer an exchange. Please contact [email protected] as soon as possible to arrange for a replacement.

6. Contact Information

For any questions regarding our Refund and Returns Policy, please reach out to:

We appreciate your business and will do our best to assist with any return or refund concerns.